Digital Literacy and Health Service Effectiveness in Kendari City

Document Type : Descriptive & Survey

Authors
J. Jumakil 1
S. Suhadi 2
L.A. Kalza 2
M.B. Yahya 2
M. Wahida 2
M.J. Ihsani 2
1 Department of Biostatistics and Health Information System, Faculty of Public Health, University of Halu Oleo, Kendari, Indonesia
2 Department of Health Policy Administration, Faculty of Public Health, University of Halu Oleo, Kendari, Indonesia
10.58209/hehp.14.1.77
Abstract
Aims: The optimization of services, such as online registration and virtual consultations is hampered by low levels of digital literacy. The purpose of this study was to investigate how digital literacy affects the community health center’s ability to provide quality medical care.
Instrument & Methods: This quantitative and explanatory study was conducted on 224 samples. Purposive sampling was used at the community health center, whereas proportionate random sampling techniques were used at the research location to determine the number of respondents at each community health center. A questionnaire was used to gather data, which was then administered to Kendari City health center officers.
Findings: The effectiveness of healthcare was positively and significantly affected by digital literacy (p=0.0001). Community health center policies had a positive and significant impact on digital literacy (p=0.011), while digital infrastructure had a positive and significant impact (p=0.016).
Conclusion: Digital literacy significantly improves service effectiveness.
Keywords
Health
Health care
Literacy
Indonesia
Subjects
Health Education and Health Promotion
Volume 14, Issue 1
Winter 2026
Pages 77-82