Volume 12, Issue 1 (2024)
Health Educ Health Promot 2024, 12(1): 79-84 |
Back to browse issues page
Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
Bhaladhare R, Rishipathak P. Exploring Assessment Strategies for Quality Care in the Healthcare Sector; A Systematic Review. Health Educ Health Promot 2024; 12 (1) :79-84
URL: http://hehp.modares.ac.ir/article-5-72778-en.html
URL: http://hehp.modares.ac.ir/article-5-72778-en.html
1- Department of SCHS, Faculty of Medical and Health Science, Symbiosis International University, Pune, India
2- Symbiosis Centre for Health Skills, Symbiosis International University, Pune, India
2- Symbiosis Centre for Health Skills, Symbiosis International University, Pune, India
Abstract: (1442 Views)
Aims: The aim of this study was to conduct an in-depth analysis of the quality of healthcare services, focusing specifically on the costs and challenges faced in healthcare administration.
Information & Methods: A systematic review was carried out across major databases, including PubMed, Web of Science, and EMBASE, with studies in English being the sole inclusion criterion. The search strategy utilized keywords and Boolean operators to find relevant articles that met the predefined inclusion and exclusion criteria, culminating in the selection of eight pertinent articles. Analysis of these articles uncovered substantial deficiencies in the delivery and standard of care within the healthcare sector.
Findings: The study underscores the pivotal role played by healthcare staff and efficient management practices in improving the quality of services. It stresses the importance of tackling disparities and enhancing access for marginalized groups. Future research is urged to delve into lesser-studied areas to gain a comprehensive understanding of factors affecting healthcare service quality. The findings advocate for the advancement of patient-centered care and a commitment to continual improvement as key strategies for achieving and maintaining excellence in healthcare services.
Conclusion: This study calls for a transformative approach to improving healthcare service quality, highlighting the critical interplay between different aspects of care, the importance of healthcare personnel, and the need for efficient management. It encourages a worldwide collaborative effort to expand our understanding and promotes a culture of ongoing enhancement to foster lasting improvements in the quality of healthcare services.
Information & Methods: A systematic review was carried out across major databases, including PubMed, Web of Science, and EMBASE, with studies in English being the sole inclusion criterion. The search strategy utilized keywords and Boolean operators to find relevant articles that met the predefined inclusion and exclusion criteria, culminating in the selection of eight pertinent articles. Analysis of these articles uncovered substantial deficiencies in the delivery and standard of care within the healthcare sector.
Findings: The study underscores the pivotal role played by healthcare staff and efficient management practices in improving the quality of services. It stresses the importance of tackling disparities and enhancing access for marginalized groups. Future research is urged to delve into lesser-studied areas to gain a comprehensive understanding of factors affecting healthcare service quality. The findings advocate for the advancement of patient-centered care and a commitment to continual improvement as key strategies for achieving and maintaining excellence in healthcare services.
Conclusion: This study calls for a transformative approach to improving healthcare service quality, highlighting the critical interplay between different aspects of care, the importance of healthcare personnel, and the need for efficient management. It encourages a worldwide collaborative effort to expand our understanding and promotes a culture of ongoing enhancement to foster lasting improvements in the quality of healthcare services.
Keywords: Quality of Health Care [Mesh], Healthcare Sector [MeSH], Hospitals [MeSH], Delivery of Health Care [MeSH]
Article Type: Systematic Review |
Subject:
Health Care
Received: 2023/12/5 | Accepted: 2024/01/18 | Published: 2024/02/3
Received: 2023/12/5 | Accepted: 2024/01/18 | Published: 2024/02/3
References
1. Kruk ME, Gage AD, Arsenault C, Jordan K, Leslie HH, Roder-DeWan S, et al. High-quality health systems in the Sustainable Development Goals era: time for a revolution. Lancet Glob Health. 2018;6(11):e1196-252. [Link] [DOI:10.1016/S2214-109X(18)30386-3]
2. Gopal KM. Strategies for ensuring quality health care in India: experiences from the field. Indian J Community Med. 2019;44(1):1. [Link] [DOI:10.4103/ijcm.IJCM_65_19]
3. Kasthuri A. Challenges to healthcare in India-The five A's. Indian J Community Med. 2018;43(3):141-3. [Link] [DOI:10.4103/ijcm.IJCM_194_18]
4. Mohanan M, Hay K, Mor N. Quality of health care in India: challenges, priorities, and the road ahead. Health Aff. 2016;35(10):1753-8. [Link] [DOI:10.1377/hlthaff.2016.0676]
5. Aggarwal A, Aeran H, Rathee M. Quality management in healthcare: The pivotal desideratum. J Oral Biol Craniofacial Res. 2019;9(2):180-2. [Link] [DOI:10.1016/j.jobcr.2018.06.006]
6. Flodgren G, Gonçalves‐Bradley DC, Pomey MP. External inspection of compliance with standards for improved healthcare outcomes. Cochrane Database Syst Rev. 2016;12(12):CD008992. [Link] [DOI:10.1002/14651858.CD008992.pub3]
7. Grosios K, Gahan PB, Burbidge J. Overview of healthcare in the UK. EPMA J. 2010;1(4):529-34. [Link] [DOI:10.1007/s13167-010-0050-1]
8. Quentin W, Partanen VM, Brownwood I, Klazinga N. Improving healthcare quality in Europe. Copenhagen: European Observatory on Health Systems and Policies; 2019. [Link]
9. Padma P, Rajendran C, Sai LP. A conceptual framework of service quality in healthcare: perspectives of Indian patients and their attendants. Benchmarking Int J. 2009;16(2):157-91. [Link] [DOI:10.1108/14635770910948213]
10. Mohd Suki N, Chiam Chwee Lian J, Mohd Suki N. Do patients' perceptions exceed their expectations in private healthcare settings?. Int J Health Care Qual Assur. 2011;24(1):42-56. [Link] [DOI:10.1108/09526861111098238]
11. Chahal H, Mehta S. Modeling patient satisfaction construct in the Indian health care context. Int J Pharmaceutical Healthc Marketing. 2013;7(1):75-92. [Link] [DOI:10.1108/17506121311315445]
12. Duggirala M, Rajendran C, Anantharaman RN. Provider‐perceived dimensions of total quality management in healthcare. Benchmarking Int J. 2008;15(6):693-722. [Link] [DOI:10.1108/14635770810915904]
13. Kitapci O, Akdogan C, Dortyol IT. The impact of service quality dimensions on patient satisfaction, repurchase intentions and word-of-mouth communication in the public healthcare industry. Procedia-Social Behav Sci. 2014;148:161-9. [Link] [DOI:10.1016/j.sbspro.2014.07.030]
14. Romiti A, Sarti D. Service quality experience and customers' behavioural intentions in active sport tourism. Modern Economy. 2016;7(12):1361-84. [Link] [DOI:10.4236/me.2016.712127]
15. Miranda JM, Martínez B, Pérez B, Antón X, Vázquez BI, Fente CA, et al. The effects of industrial pre-frying and domestic cooking methods on the nutritional compositions and fatty acid profiles of two different frozen breaded foods. LWT-Food Sci Technol. 2010;43(8):1271-6. [Link] [DOI:10.1016/j.lwt.2010.03.013]
16. Parasuraman A, Zeithaml VA, Berry LL. A conceptual model of service quality and its implications for future research. J Marketing. 1985;49(4):41-50. [Link] [DOI:10.1177/002224298504900403]
17. Brady MK, Cronin Jr JJ. Some new thoughts on conceptualizing perceived service quality: a hierarchical approach. J Marketing. 2001;65(3):34-49. [Link] [DOI:10.1509/jmkg.65.3.34.18334]
18. Gounaris S. Measuring service quality in b2b services: an evaluation of the SERVQUAL scale vis‐à‐vis the INDSERV scale. J Services Marketing. 2005;19(6):421-35. [Link] [DOI:10.1108/08876040510620193]
19. Fatima T, Malik SA, Shabbir A. Hospital healthcare service quality, patient satisfaction and loyalty: An investigation in context of private healthcare systems. Int J Quality Reliabil Manag. 2018;35(6):1195-214. [Link] [DOI:10.1108/IJQRM-02-2017-0031]
20. Singh A, Prasher A. Measuring healthcare service quality from patients' perspective: Using Fuzzy AHP application. Total Quality Management & Business Excellence. 2019;30(3-4):284-300. [Link] [DOI:10.1080/14783363.2017.1302794]
21. Kalaja R, Myshketa R, Scalera F. Service quality assessment in health care sector: The case of Durres public hospital. Procedia-Social Behav Sci. 2016;235:557-65. [Link] [DOI:10.1016/j.sbspro.2016.11.082]
22. Al Fraihi KJ, Famco D, Latif SA. Evaluation of outpatient service quality in Eastern Saudi Arabia: Patient's expectations and perceptions. Saudi Med J. 2016;37(4):420-8. [Link] [DOI:10.15537/smj.2016.4.14835]
23. Bahadori M, Raadabadi M, Jamebozorgi MH, Salesi M, Ravangard R. Measuring the quality of provided services for patients with chronic kidney disease. Nephro-urology Monthly. 2014;6(5):e21810. [Link] [DOI:10.5812/numonthly.21810]
24. Israr M, Awan N, Jan D, Ahmad N, Ahmad S. Patients' perception, views and satisfaction with community health center services at mardan district of Khyber Pakhtunkhwa. Am J Public Health Res. 2016;4(3):79-87. [Link]
25. Kazemi N, Ehsani P, Abdi F, Bighami M. Measuring hospital service quality and its influence on patient satisfaction: An empirical study using structural equation modeling. Manag Sci Letters. 2013;3(7):2125-36. [Link] [DOI:10.5267/j.msl.2013.06.005]
26. Lim J, Lim K, Heinrichs J, Al-Aali K, Aamir A, Qureshi M. The role of hospital service quality in developing the satisfaction of the patients and hospital performance. Manag Sci Letters. 2018;8(12):1353-62. [Link] [DOI:10.5267/j.msl.2018.9.004]
27. Adebayo ET, Adesina BA, Ahaji LE, Hussein NA. Patient assessment of the quality of dental care services in a Nigerian hospital. J Hosp Adm. 2014;3:20-8. [Link] [DOI:10.5430/jha.v3n6p20]
| Rights and permissions | |
 |
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |