Performance Evaluation of Integrated Health System from the Viewpoint of Health Center Staff

Aims: The integrated health system or SIB is an electronic platform designed to record, manage, and integrate health information across healthcare centers. By connecting different service levels, it aims to improve data monitoring, coordination, and service delivery. Given its wide application in primary healthcare, this study aimed to evaluate the performance of the integrated health system from the perspective of staff working in health centers affiliated with Maragheh University of Medical Sciences.
Participants & Methods: This qualitative study was conducted in 2024 in health centers under the supervision of Maragheh University of Medical Sciences. Data were collected through semi-structured interviews with 26 key informants, including health workers, healthcare providers, and experienced personnel, selected through purposive sampling. Data analysis was performed using conventional content analysis with MAXQDA 10 software.
Findings: We identified five main themes and nine sub-themes, including system access challenges (internet disruptions and geographical limitations), infrastructural and technical issues (system errors, design weaknesses, limited system development, and support problems), human and occupational impacts (workload and ergonomic challenges), information management issues (data entry, maintenance, processing, and retrieval difficulties), and potential benefits, such as increased data accuracy and reduced errors.
Conclusion: The integrated health system plays a significant role in improving the quality of healthcare services through enhanced information management and integration of health-related data.