Health Education and Health Promotion
Health Education and Health Promotion
Health Educ Health Promot
Medical Sciences
http://hehp.modares.ac.ir
1
admin
2588-5715
2345-2897
10.58209/hehp
en
jalali
1391
12
1
gregorian
2013
3
1
1
1
online
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fulltext
en
Validity and Reliability of the Najmiyeh Outpatients Satisfaction Questionnaire
Aims: Evaluation of Patient Satisfaction (PS) is one of the most essential factors in improving the quality of healthcare systems. The aim of this study is to determine the norms and to evaluate the validity and reliability of the Najmiyeh Outpatients Satisfaction Questionnaire (NOSQ). Methods and Materials: This study has been conducted on 240 outpatients in Najmiyeh subspecialty hospital (Tehran-Iran) in 2011. They were selected using the proportional simple random sampling method. Following the confirmation of the content validity, we considered the construct validity and reliability applying Confirmatory Factor Analysis (CFA) and Explanatory Factor Analysis (EFA) and Cronbach's Alpha. Also, SPSS and AMOS version 18 were used for data analysis. Findings: The sample population consisted of 240 subjects, including 132 females (55.1%) and 108 males (44.9%). The EFA reported three important factors in this regard, with a variance of 54% and Kaiser-Meyer-Olkin index of 0.82, all approved by the CFA (RMSEA= 0.04, CFI= 0.96). The outpatients' satisfaction factors were: “hospital information system, treatment and conditions”. The reliability of the questionnaire was reported at %71 based on the Cronbach's alpha. Conclusions: Both validity and the reliability indexes of the NOSQ have been reported at a desirable level; therefore it can be used as a valid and reliable instrument to measure the outpatients' satisfaction.
Standardization,Outpatients' satisfaction,Reliability,Validity
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http://hehp.modares.ac.ir/browse.php?a_code=A-5-1000-7609&slc_lang=en&sid=5
Mohammad
Gholami Fesharaki
Mohammad
Gholami Fesharaki
100319475328460040345
100319475328460040345
Yes
Faculty of Medical Sciences, Tarbiat Modares University, Tehran, Iran
Faculty of Medical Sciences, Tarbiat Modares University, Tehran, Iran
Mohammad Javad
Jamali
Mohammad Javad
Jamali
100319475328460040402
100319475328460040402
No
Baqiyatallah University of Medical Sciences, Najmie Subspecialty Hospital, Tehran, Iran
Baqiyatallah University of Medical Sciences, Najmie Subspecialty Hospital, Tehran, Iran
Fatemeh
Rahmati Najarkolaei
Fatemeh
Rahmati Najarkolaei
100319475328460040403
100319475328460040403
No
Health Research Center, Baqiyatallah University of Medical Sciences, Tehran, Iran
Health Research Center, Baqiyatallah University of Medical Sciences, Tehran, Iran
Masome
Mohamadian
Masome
Mohamadian
100319475328460040404
100319475328460040404
No
Baqiyatallah University of Medical Sciences , Najmie Subspecialty Hospital, Tehran, Iran
Baqiyatallah University of Medical Sciences , Najmie Subspecialty Hospital, Tehran, Iran
Mehdi
habibi
Mehdi
habibi
100319475328460040405
100319475328460040405
No
Iran Helal Institute of Applied Science & Technology, Tehran, Iran
Iran Helal Institute of Applied Science & Technology, Tehran, Iran
Zohreh
Aghamiri
Zohreh
Aghamiri
100319475328460040406
100319475328460040406
No
Baqiyatallah University of Medical Sciences, Najmie Subspecialty Hospital, Tehran, Iran
Baqiyatallah University of Medical Sciences, Najmie Subspecialty Hospital, Tehran, Iran